MOBILEBURN.COM has this article about PlumChoice.

PlumChoice, the nation's leader in providing remote technical support services for home, home office and small business customers, today announced that it has expanded its services to provide remote setup and training for smartphones. The new service options enable users to quickly reap the productivity and connectivity benefits of their mobile devices without getting stalled by installation of PC synchronization software, complex device navigation, or reading the user manual simply to perform basic functions.

PlumChoice has a QuickStart Basic package for $49.95 and a QuickStart Premium package for $59.95.

"When you buy a smartphone, you want to be able to use it quickly without a long learning curve. We provide instant gratification to mobile users who want their device configured immediately," said Fred King, Vice President of Sales and Marketing at PlumChoice. "Our new smartphone services simplify the use of these complex devices, and that saves time, reduces mistakes, and gets people up and running in minutes. I can finally buy my parents a phone with all of the bells and whistles" and know they can get the support they need to make it work for them."

 

It seems a bit sad that these services are necessary.

Laura Rooke:

It seems a bit sad that these services are necessary.

All of the basic features on Windws Mobile device are there on the today screen and there was the start button for the menu system. The programs are all in one folder and the settings are on a three tabbed page.

The first difference that people notice between smartphones and standard mobiles is that menu system gives them a 'welcome screen'. 9 - 12 graphically depicted options for Media, Settings, Contacts, Messages, etc, etc. But, when go into a Smartphone, they find a menu system much like a PC.

Pass a smartphone to somebody who has grownup with computers and they will excel. Pass a smartphone to somebody who struggles with computers and they will struggle here - mainly because they relate their issues with PCs to the smartphone.

The smartphones are hugley customizable, but work perfectly in vanilla format, as long as you can adapt to this slightly differenet 'PC orientated' layout.

This service will be very important and help those who haven't adapted immidiately to the smartphone experience.