I saw this interesting article noted at JK On the Run. It comes from TechBlog on the Houston Chronicle. It's about one customer's experience trying to purchase a new Palm Pre from Verizon. (Please note - I'm not here to criticize Verizon reps. I know we've got some fantastic and very...

First of all Bill, this is an excellent topic! At this time of the year I also look back and reflect on why I do what I do in the mobile space and how I do it! And here is what I have come up with. The Customers - This is the long term gratification of why I sell mobile devices. I have always had self...

Very interesting article....especially in todays economic times! We all have had good and bad experiences in the Wireless Retail stores. Is it getting better or worse? QUOTE: Amdocs delivers new retail platform just for operators as study finds one in four interested store visitors leave without making...

Interesting development! Story here QUOTE: Microsoft co-founder Paul Allen is looking to sell 24 licenses in the 700 MHz band in Oregon and Washington to AT&T Mobility, according to documents filed with the FCC. Allen holds the licenses through his company, Seattle-based Vulcan Spectrum. The licences...

Wow - I just got a tip about some very cool new "Getting Started" videos that are designed to help customers set up the essentials on their new Windows phone. These are real live how-to demos with complete screenshots, and they feature a couple of actual Windows Mobile regional trainers - one...

Over at Windows Mobile Training Site there are some new sales materials available (PDF Form) under resources. The ones that caught my eye were: Back to Business with Windows Mobile Recommending Windows Mobile phones to your customers Windows Mobile Training for Sales Professionals http://www.windowsmobiletraining...

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What do you all think of Sprint's new "Ready Now" program, just launched in the US? According to the press release (which was covered by MobileTechNews.com and others), Sprint is calling this a "revolution in the wireless retail experience": "Imagine this: You buy a new wireless...

People have written about this issue here and there (for example, we have a thread that talks about troubleshooting and reducing returns ), but I thought it might be worthwhile to create a new thread where we could collect some best practices, tips, and advice on how the in-store setup process can help...

I thought I'd try to collect some of the more helpful links and articles I've come across in connection with the iPhone 3G launch. Please feel free to add! Windows Mobile Still Set to Dominate iPhone? Apple Apologizes for its MobileMe ‘Push’ Service The iPhone as a Mail Device Twelve Reasons...