Rather than post in all the threads where this has been discussed, I thought I would start a new thread. I received the following from HTC Tech Support and have their permission to post it here. I have not tried this myself. Thank you for your inquiry about the Sprint Mogul. I understand how frustrating...

Some of you know that I have been trying to get an answer from HTC since November, by email and on Twitter. After some more emailing with HTC Technical Support over the last couiple of days, I got this response today: "Since you have a carrier branded device, any software updates or patches have...

Hi: What is ##RTN ? I've never heard that term before. Thanks,

So maybe my next phone will be a Samsung. I have been unable to get an answer from HTC about this - either by email or on Twitter. I wish they understood that how you treat your customers is at least as important as the quality of your products. On the other hand, I am retiring by the end of June, so...

A little progress to report: I finally got a response from HTC on Twitter: " i will forward this to our team and see if i can find anything out." I let you all know if there's any more news to report, or, you can follow HTC on Twitter at http://twitter.com/htc

I found that this is also being disucssed in the Palm ActiveSync forum at http://forums.palm.com/palm/board/message?board.id=activesync&message.id=4758#M4758 Now that devices are being sold with WM 6.1 preinstalled, I think the uproar is going to get even louder - unfortunately, those users will...

I am going to try reaching out to HTC through Twitter - they have an account http://twitter.com/htc and their page says: " Connecting with smartphone users everywhere. have a question or comment about HTC? Just tweet!"

This is the response I got from HTC: Hello Kathleen Anderson, Thank you for your inquiry regarding your HTC Mogul by Sprint. We understand you need all the information to best utilize your device. After researching this error, we would like to recommend creating a new .PST file. If you are not familiar...

I have just sent the following email to HTC: I got my Sprint Mogul in April and was able to sync with 2 PCs. In July, I upgraded to WM 6.1 and now I can't sync to to PCs - I get "active sync encountered a problem on the desktop Support Code 86000107" every time I connect to the 2nd PC....

Hi Bill: This is so great! I am working on getting the logs together. In the meantime, I also posted a link to this thread over at microsoft.public.pocketpc.activesync - a few people there have also reported the same problem. And I also blogged it: http://msmvps.com/blogs/spiderwebwoman/archive/2008...