Laura All good. Working now on the HTC. However, when I sync my XDA (that was working fine when the HTC was not!), it has created random duplicate contacts (931) and appointments (425) in both the PDA and Outlook and I am in the process of fixing this... never ends, eh?

Laura I am declaring this the solution although I will do some more testing over the next week. No more posts from me indicates all is well. The 'missing' contacts and calendar events are now all on the HTC. Thanks for your support and encouragement. Take care.

Laura Hi there! Thanks again for the helpful suggestion. I have already done that so many times I lost count BUT... I have at least found the problem so maybe you can help with the solution :) The problem is caused by contacts or appointments where there are REMARKS IN THE NOTES SECTION ... !! Go figure...

Thanks again for the helpful suggestion. i had actually done this (twice actually - once on the HTC ActiveSycn and then again from the PC) and all the contacts are deleted, then reinstalled... same problem. Appreciate the help - any more ideas? Is there a log I can look at to see if there is some error...

Laura, thanks for the thought. I checked (again) and it is set to 'All Contacts'. The perculiar thing is that the contacts that did not make it across are in a variety of categories but mainly 'Personal' and marked 'Private' but then again some with these combinations have been...

Strange...here's the story I have an XDA II running WM5.0 and an HTC TyTnII running WM6.1 The HTC came back from having the screen replaced (I cracked it !). Did a factory hard reset. Reconnected, AS4.5 said sucessfully syncronised - I thought all was good. BUT, some contacts (this is the wierd bit...