ThanksOriginally it came with wm 6.0 later I upgraded to WM 6.1 ..it was a mistake because I haven’t been able to sync with both my computers: home and office p.s. Sorry I messed up the original reply but now I edit it.  I originally had 6.0 now i have 6.1 and I need to go back to 6.0 so I can sync two computers.

 

Hi - I have a similar question, but with a different device - HTC TYTNII (actually a vodafone branded version called a V1615)

It came with WM 6 and I upgraded to 6.1 

Since then there has been great wailing and gnashing of teeth....

I don't use exchange but used to synch directly with 2 PC's fine before the upgrade, alas, no more. So can I get back to 6.0? Does a hard factory reset do the job or do I neeed to do something else?

 All advice gratefully recieved.

 Phil

Welcome to The Connection, Phil.

A factory reset just reloads your current ROM. You need to have the WM 6.0 ROM to reload - it might be included in the upgrade package, or it might be available from the manufacturer's website.

Ah ha... thanks for that.

 I've seen post of people loading ROMs - but would appreciate it if you can point me at a "how to"  as I'm not up to speed on the process.

Presume I know nothing :-)

 

where did you get the upgrade from ?

 

From the Vodafone website...  but there's nothing obvious there I can see about finding a 6.0 ROM or how to install it.

 

Often the page showing any software upgrades will have previous software vesrions also listed. Is this phone on the Vodafone UK site? I can't see it listed. Do you have a link?

Regrettably Vodafone seem committed to making their customer's lives less than easy.

Here is the upgrade page http://devicehelp.vodafone.co.uk/firmwaredevice.php?ModelID=267 no previous versions there and here's why -

http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=1360&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null

"Software can not be downgraded. Once you have upgraded your phone, you can not restore to an earlier version."

Clearly not true as you can flash the ROM using something called HardSPL...  but Vodafone won't help you to do it and of course, it would probably invalidate any warranty - not a problem to me as mine is 15 months old. soooo....

 However I'm very nervous about doing all this as I don't want to fry my phone for the sake of a few minor issues... Anyone near High Wycombe want to come and hold my hand while I do it?

One last thing as my personal (and painfully learned) advice to anyone thinking of going from 6.0 to 6.1 on a TYTN II / TILT / V1615 or any other variants...

Just say "No!" - At least until MS, HTC and your service provider get it together to provide a workable and stable solution to the issues  around synchronising (multiple PC synch failure, can't synch tasks, ghost appointments etc.) reported here and in many, many other forums.

Having spent a day mooching around the web looking for answers it appears that whole load of people have these issues, and nobody in the supply chain wants to own the problem. Quite a bit of finger-pointing between different parties and a few user-suggested temporary fixes but little concrete help from the manufacturers and suppliers and no permanent solution*.

I'm very disappointed

            *Unless someone else knows different?

pc99pc:

Anyone near High Wycombe

I used to work in High Wycombe and lived down the road in a little village called Towersey. But now I am many miles away in Sunny California.

 

I'm sorry about all the pain that this upgrade has caused you - hopefully the manufacturers will release new updates that address these issues soon, because as you state - it seems to have affected many people.

 

I am having the same sycn issue with my Samsung i760.

I have a laptop at home with Vista. My work desktop is XP. Both machines have Outlook 2007 installed.

I had been able to sync between the two, no problem. Then all of a sudden I started getting "the error". I deleted the partnerships and added back each item (e.g., Calendar, Contacts, Files, etc.) one at a time and it sync'd.

Then the next day, when I returned to work, I got "the error" again. I deleted and connected again, and it worked. Then when I got home, I got "the error" again.

What's weird is that I can go into Option, uncheck Contacts and the sync works. Then I can go back in, check Contacts and it'll sync, no error. I can do this on both machines.

It's a pain in the butt, but it works. A real fix would be helpful!!!

Any suggestions are greatly appreciated.

Ron

Samsung i760

Windows 6.1

CE OS 5.2.19202 (Build 19202.1.0.0)

At this point, maybe the only thing you can do is to go to another device that operates on a non-windows OS, like Palm or Blackberry. It is obvious the windows mobile side is not going to work. for one thing, Activesync has been an absolute blunder from what I have personally experienced and and from conversations with numerous coworkers the past 6 months or so. also, windows mobile devices generally act just like the old windows pre-XP machines...constantly need to reboot when multi-tasking. I am holding onto my Palm Treo 800w, but once this unit gives out, i too must consider the BB (no Palm for me, sorry)

Welcome to the site, Ron. Again, apologies that you're experiencing this issue, but I'm glad to hear you can work around it at the moment.

As another member posted in a related thread, the fix is out there, and some manufacturers are bundling it into ROM updates for their devices. The other member posted that they were able to apply a recent update for a Verizon phone that fixed the problem.

So at this point the best plan is to check here and also Samsung's site to see if an update becomes available. Not every 6.1 phone will receive an update, but it's entirely possible that some will.

And just a reminder for all: The AKU number to look for is 1.2.6 - anything after this should have the fix. (In Ron's case above, the AKU is the last three digits of the build number: 1.0.0)

Thanks Bill. I didn't see an update on their site, so I just sent a message off to Samsung support. Hopefully they'll respond promptly.

I'll keep everyone posted.

Ron

Hi Everyone,

I've been frustrated over this infamous Activesync 86000107 error since HTC released the WM6.1 rom update for my Sprint Touch. However, I had a sudden burst of creativity that actually yielded successful results (24 hours and counting!).

Background:

- Synchronization between two PC's, each running WinXP Pro (32-bit), ActiveSync 4.5, and Office 2003 Pro. One PC is a work laptop that uses a .pst and connects to an Exchange server, the other is my home desktop and just uses a .pst.

- I sync Contacts (~200), Tasks (~30), Calendar (full - all dates ~22MB), OneNote, Files,  Notes, and Favorites

- I've tried ALL of the unselect / soft reset / reboot / resync / reselect / remove-partnership / scanpst.exe solution variants out there. At best, they only shift the problem from one PC to the other. Scanpst.exe once picked up a problem with one of the .pst's but its fix effort didn't help.

 
New Solution Variant:

- This works best if one of your computers is portable - I brought my laptop home over the weekend.

1) Copy the .pst from one machine to the other and load it along side the other in Outlook. Since my work laptop's Outlook is wired into the Exchange server, it seemed better to copy my home .pst to my work laptop.

2) Turn off Outlook on the machine you're taking the .pst from. As an afterthought, I wished I would've yanked the network cable to this machine so it wouldn't receive any new emails.

3) Plug your PDA/phone into the PC with both .pst's loaded

4) In the "visitor" .pst folders, for each type of item you synchronize, change the View to "by Category" to get a sortable list. Cut-and-paste everything from the visiting .pst to the "home" .pst. In my case, from my home .pst to my work .pst. Yes, duplicates will appear but so what - I'm sure you have all gotten just as good I have at pruning even a few years' worth of them because of this insane problem.

5) Once you've removed all of the duplicates, give your PDA/phone a chance to catch up and finish synchronizing. If you have anything like MemMaid, SKTools, WebIS's ToolBox or any other maintenance utility that can do any sort of PIM cleaning loaded on your PDA/phone, give it a run just to be sure you didn't miss any duplicates or other outstanding PIM problems.

6) Disconnect the PDA/phone, and unload the "visitor" .pst.

7) Copy the "visitor" .pst back to it's original home. Note that now your "visitor" .pst is void of any Contacts, Calendar items, Notes, and Tasks.

8) Start Outlook. Realize that it is still using the old .pst that has PIM data in it. You'll need to load the "corrected" .pst along side it, transfer email delivery from the old one to the corrected one, then unload the old one. To perform the transfer, goto Tools -> Email Accounts.

9) Delete the partnership to the PDA/phone on this PC. (Also be sure not to have connected the PDA/phone to anything before this is done)

10) Connect the PDA/phone to the "corrected" PC and recreate the relationship. Allow it to sync. This will take a while.

11) When ActiveSync finished, it had an error. I was disenheartened. However, when I clicked on View Status, it actually gave me 4 specific Calendar items to go after. At this point, I didn't care about keeping a ful history anymore and used Pocket Informant to delete them (I trust it more than the PDA's Outlook to be thorough...)

12) Resync PDA/phone with other PC. All *should* be well, though in my case it wasn't ok just yet:

Again, I had an error but it wasn't specific. I think perhaps I may not have enabled verbose error logging or something...not sure. Anyway, since I had deleted a few Calendar items on the home desktop and a hunch that it was the Contacts causing me trouble, I deciced to disconnect the PDA/phone, delete all contacts in Outlook on the laptop and let the PDA put them back at the next resync. Sure enough, it worked: 2-PC sync with WM6.1 for over 24 hours and multiple synchronizations now.

Other thoughts:

- I should also mention that the Calendar items that I had to delete were for Meeting Invitations sent as attachments and added by opening & saving, as opposed to simply receiving & accepting (all at work, of course). In addition, they all appeared to have either a lot of data and/or a lot of html formatting.

- I believe what was happening in my case was that I always had bad Contact info on one machine that broke the sync on the other while that one had bad Calendar data breaking the sync on the first machine.

- OneNote is a pain and is probably not worth trying to sync if you're trying to eliminate variables. It loves to create duplicates with "00#" extensions when it sees the same note with two different owners (i.e., PCs)

- ActiveSync and/or Outlook does not like large Notes. Interestingly, because of the Voice recording/notes capabilities of phones, they seem to like storing Voice Notes and custom Ring Tones as Outlook Notes - this has caused me other problems in the past...I've stopped synchronizing Notes from my work laptop.

- I've also had IE Favorites break the synchornization process (different error) when I add a favorite from the PDA/phone itself. 

 

I hope some of you can give this a shot and reproduce the success...Microsoft sure needs the help on this bug. Good luck!

Phil