Hello all - this is my first post here - please be gentle  :-)

I've had the Sprint HTC Mogul since April 2008 and I love it! However, at the end of July I upgraded to WM 6.1, using the update on the HTC site, and now I'm having problems with ActiveSync. I was syncing successfully to two PCs running Windows XP Pro, one with Outlook XP and the other with Outlook 2003. When I upgraded the Mogul, I deleted the partnerships and uninstalled AS and reinstalled and created new partnerships.

I now get "active sync encountered a problem on the desktop Support Code 86000107 " on both PCs everytime I sync. I have to go through the Tools > Options and uncheck sync recheck process every time.

Does anyone have any ideas on how to fix this?

Thanks!

Hi Kathleen - Welcome to the Connection.

What version of Activesync are you using - you will need the latest which is ActiveSync 4.5.

You might also want to run a scan of your .pst file..

Hi Laura:

Thanks for the quick response! I am running ActiveSync 4.5.0 (Build 5096) - it came with the Mogul. I will try the scanpst and let you know if that helps.

 Kathleen

So far, so good. I ran the scanpst - it found 20 errors - can that be right? I told it to repair them and it finished. I then rebooted the PC and was able to sync successfully. The true test will be when I try and sync with my PC at work tomorrow. I'll run the scanpst first before I try syncing.

I'll let you know how it goes. Thank you.

Yes - it's kind of scary that the scan finds so many errors. I think they happen when you upgrade to a new version and transfer existing data.

Let us know - thanks.

It seems I don't have an outlook.pst file on my PC at work. I followed the instructions to find it and the only item listed is p:\archive.pst (I keep my "My Documents" folder on a network drive so it will get backed up. I then tried to sync and got the same error message as before. I do connect to an Exchanger 2003 Server at work.

I then tried the solution list here:  https://connect.microsoft.com/feedback/Workaround.aspx?FeedbackID=354634&SiteID=502 and was able to sync.

I am now home and I am not going to trying with with my home PC - I am going to wait until I can try suncing again with my work PC again before I try syncing with my home PC.

One other thing - I can't get to this forum from work - it's blocked by my employer's proxy server.

Kathleen

Kathleen Anderson:

I then tried the solution list here:  https://connect.microsoft.com/feedback/Workaround.aspx?FeedbackID=354634&SiteID=502 and was able to sync.

Thanks for this link - I didn't know that WM6.1 had a problem with syncing with more than one PC.

You will not have a .pst file when you use an Exchange server - so the scan is not applicable.

I will ask Bill about the proxy server blocking your access.

Yep, it is a hugely annoying problem.  I documented it in my WM 6.1 review the day the new OS was announced.

What's worse is it usually comes back if you also sync with a WM 6.0 or lower device.  The page you linked to should help, but for me it was the Calendar that had the problems... namely recurring auto-generated Birthdays.  Most of them were created years and years ago.  So what I ended up doing was syncing the WM 6.1 device with both Exchange and my home PC's non-Exchange connected Outlook at the same time, while keeping my separate Tablet PC or work computer connected to Exchange via Outlook 2007.

Then I deleted all of the birthdays in the calendar and recreated them by going to the Contacts section, changing to list view with a Birthday column visible... then cut each birthday out, switch to a different contact to save, switch back and paste the birthday back in.  Then switching to another contact again recreated the birthday in the calendar.

Thanks, Kathleen, Laura, and Adam for your help with this issue. I've definitely seen this documented in a number of places, and it sounds like we have several potential workarounds, but no absolute perfect solutions. I'm going to collect these tips together in our Faq and Troubleshooting section for permanent reference!

Bill:

Do you think there is any chance that this will be fixed so we don't have to resort to workarounds?

Kathleen

Given that it seems to be a known issue, I would imagine that it's got to be already in the development team's hands for a fix. However, I don't really know definitively what the status of the issue is, and I'm going to forward our discussion to my development and support contacts to see if they have any more insight they can share. Thanks again for your contributions, Kathleen!

B

Hi Adam:

Thanks for the suggestion - I tried it at home - deleting birthdays and anniversaries from my Contacts and then tried to sync and was unsuccessful. Had to go into Tools > Options and uncheck - sync - and then recheck the Calendar and Contacts one at a time. I then ended up with duplicate contacts and some appointments messed up.

This is very discouraging.

Well, I gave it one more try at work today. Before syncing, I dleted all birthdays and anniversaries from both the Contacts and the Calendar. I then tried to sync and was unsuccessful. I then deleted and recreated the partnership, I was then able to sync.

At this point, I am giving up trying to sync to both PCs. I am planning on retiring next spring and then will only have to sync to one PC.

Is it possible to get on a mialing list of some kind that would let me know when there's (hopefully) a new version of ActiveSync to try?

Kathleen

Hi Kathleen - we are definitely trying to get this one answered and find a timeframe for a fix.

Thanks, Laura - that's really good news!

Kathleen